Help

Most promotions apply automatically at checkout for each product.
You can use any of the methods listed below to pay for your order and you can also use PayPal to shop with us. We accept payments via PayPal, Visa, Mastercard, Maestro, American Express, Discover and Shopify Payments. All orders are 100% secure and processed through Shopify for your peace of mind so your credit card details will not be stored.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your dispatch note. We will refund any payment taken for items not sent.
Once an order’s been completed we are unable to change your delivery address.
Unfortunately we are unable to change the item size/colour once the order has been dispatched, however we can change it after the item has been returned to us. If the item is still yet to be dispatched, we are able to change the item size/colour.
You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it. However, if you no longer want your order you can return it to us.
If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information. Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date. Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can’t find your parcel contact our Customer Service team quoting your order number.