Returns

RETURN POLICY

We guarantee to refund any full price item you are not completely happy with when you return it to us in saleable condition within 28 days of purchase.

Please send returns to: 

 

Marbek LTD 

468 Church Lane 

London

NW9 8UA

Please contact us immediately info@marbek.co if you decide to return your purchase. Your statutory rights are not affected by our returns policy.

*Mystery Boxes & Face masks are non refundable or exchangeable.*

Please fill out the following form and either email to us at marbekstore@gmail.com or print out and attach it with your returns parcel. 

 

 

 

 

TERMS & CONDITIONS

All non sale items are able to be refunded or exchanged within 28 days of delivery date. 

Sale items and items sold at sale price are available to be exchanged or returned for a credit voucher.

In order to process a refund or exchange items must not have been worn, have any signs of damage and must generally be in re sellable condition. It must also be returned within 28 days of delivery. 

You are entitled to one exchange per item.

EXCHANGES 

We are able to exchange items for a different size or in some cases product if it is in the same collection.

SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items or items sold at sale price cannot be refunded. 

Additional Information: 

(please include returns address so your package is identifiable & retain tracking information)

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

*Shipping on exchanges can take 3-5 working days*

*PLEASE NOTE, THE RETURNS POLICY ON ALL SALE ITEMS ONLY ALLOWS EXCHANGE & CANNOT BE REFUNDED