We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 28 days of purchase
The customers are responsible for the return of any purchase
Please send returns to:
(please include returns address so your package is identifiable & retain tracking information)
Unit 1 LG China House
401 Edgware Road
Please contact us immediately email@example.com if you decide to return your purchase. Your statutory rights are not affected by our returns policy.
TERMS & CONDITIONS
All goods purchased from Marbek are your responsibility once in your possession, so please handle them with care and make sure that you send the package by a method which protects the value of the goods. You must retain your proof of postage in the case the goods do not arrive (We advise recorded delivery). If we do not receive the goods within 28 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 28 days of receipt of goods. We will be unable to accept the return of any item where there is evidence that items have been worn, damaged or mis-treated.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange like for like, please send us an email to firstname.lastname@example.org and send your item to the shipping address above.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*Shipping on returns and exchanges can take up to 5 working days*
*PLEASE NOTE, THE RETURNS POLICY ON ALL SALE ITEMS ONLY ALLOWS EXCHANGE & CANNOT BE REFUNDED